Synergy Spine & Nerve ("we," "our," or "us") is committed to protecting your privacy and safeguarding the information you provide through our website, communications, and services. This Privacy Policy explains how we collect, use, maintain, and protect your information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name

Phone number

Email address

Mailing address

Appointment requests

Information submitted through online forms

Information related to services you request

Other information you choose to provide

We may also automatically collect certain technical information, including:

IP address

Browser type

Device information

Website activity and analytics data

This information helps us improve our website functionality and enhance the user experience.

2. How We Use Your Information

We use the information collected to:

Respond to inquiries and requests

Schedule and confirm appointments

Provide patient support and requested services

Send appointment reminders and office updates

Deliver educational and promotional communications when consent has been provided

Improve our website, services, and operations

Maintain appropriate business records

3. SMS Communications

If you provide your mobile phone number and opt in to receive text messages, you consent to receive communications from Synergy Spine & Nerve related to:

Appointment reminders

Appointment confirmations

Scheduling updates

Office announcements

Educational information

Wellness communications

Promotional messages regarding our services

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying "STOP." For assistance, reply "HELP."

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

4. Mobile Information Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Service Providers

We may engage service providers to assist with website hosting, appointment scheduling, customer support, communications delivery, payment processing, and operational support necessary to provide our services. These providers are permitted access only to the information necessary to perform their services and are expected to maintain appropriate confidentiality and security measures.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality

Analyze website performance

Remember user preferences

Enhance the overall user experience

You may disable cookies through your browser settings if you choose.

8. Your Rights and Choices

You may request to:

Access the information we maintain about you

Correct or update inaccurate information

Update your communication preferences

Opt out of communications at any time

Please contact us using the information below to exercise these rights.

9. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page along with an updated effective date.

Your continued use of our website following the posting of updates constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Phone: +1 505-891-2723
Email: [email protected]